Whether applying to become an In-Home Supportive Services (IHSS) Individual Provider or joining the Public Authority’s Caregiver Registry, prospective providers can contact IHSS HOME at (888) 960-4477 to begin the application process. Phones are answered Monday – Friday from 7:30 AM to 5:30 PM Pacific time, excluding county holidays.
When calling the HOME line, please be prepared to identify your provider type:
- You are an IHSS Individual Provider if you have an eligible IHSS client (recipient) to work for who has received a Notice of Action of Approval.
- You are a Public Authority Registry Provider if you do not have an eligible client (recipient) to work for or would like to be referred to new clients.
The following activities are required to complete the enrollment process:
- Complete a provider enrollment packet.
- Submit identification documents (unexpired government issued photo ID and social security card).
- Complete a Live Scan and pass a criminal background check through the California Department of Justice “DOJ” using the Riverside County Live Scan form.
- Complete state mandated orientation videos in the BOUNDS portal.
- Registry applicants only have an additional requirement to complete and pass a Drug & Alcohol test
- All new providers to Riverside County must attend a mandatory in-person orientation to complete the provider enrollment process.
- Register for Electronic Timesheets and Direct Deposit
If you already have an existing account in the BOUNDS portal: Click here to access your account