Whether applying to become an In-Home Supportive Services (IHSS) Individual Provider or joining the Public Authority’s Caregiver Registry, prospective providers can contact IHSS HOME at (888) 960-4477 to begin the application process. Phones are answered Monday – Friday from 8:00 AM to 5:00 PM Pacific time, excluding county holidays.
When calling the HOME line, please be prepared to identify your provider type:
You are an Individual Provider if you have an eligible IHSS client (recipient) to work for who has received a Notice of Action of Approval.
You are a Registry Provider if you do not have an eligible client (recipient) to work for or would like to be referred to new recipients.
The following activities are required to complete the enrollment process:
Complete a provider enrollment packet
Submit identification documents (unexpired government issued photo ID and social security card)
Complete a Live Scan and pass a criminal background check through the California Department of Justice “DOJ” using the Riverside County Live Scan form.
Complete state mandated orientation
Registry applicants only have an additional requirement to complete and pass a Drug & Alcohol test
Register for Electronic Timesheets and Direct Deposit
For other Verification of Employment inquiries, contact Riverside’s HOME Call Center at (888) 960-4477.
Phones are answered Monday – Friday from 8:00 AM to 5:00 PM Pacific time, excluding County holidays.
Electronic Services Portal
The Electronic Services Portal (ESP) is a website that allows providers to take care of payroll needs online using a tablet, smartphone, laptop or computer (the ESP does not support Microsoft Internet Explorer and must be accessed by an alternative browser such as Google Chrome or Microsoft Edge).
Recipients can approve/reject timesheets online and providers have the ability to complete and submit their electronic timesheets, download and print copies of pay stubs, sign-up for and make changes to Direct Deposit and submit Sick Leave Claims.